How do I return an in-store purchase made after 20th February 2025 (post-liquidation)?
All sale of items purchased in store in the liquidation sale from 22nd February 2025 are subject to a 30-day return/refund policy without any reason required to be given and with accompanying valid Liquidation Receipt. Any additional statutory rights remain unaffected. Returns can be made at any New Look Store in the Republic of Ireland, that remains open. If you cannot attend one of the stores that remain open for trading, you can contact the Joint Provisional Liquidators’ team directly at the following email address (NLLiquidationreturns@KPMG.ie) and they will deal directly with the processing of your return/refund.