Returns costs are your responsibility.
You have 28 days to return your items, 14 days for sale items (find out more here).
Package your items and the delivery slip into the original bag or another suitable bag.
If you no longer have the delivery slip, please write your full name, billing address, order number and description / code of the returned items on a sheet of paper to be inserted in the package.
Make sure that your returned items are carefully packaged so that they are not damaged in transit.
Create your returns label through our returns portal, which can be found via the Return order button below. Enter your order number and email address or last 4 digits of your phone number to bring up your order and select the item/s you wish to return. If you are outside of our returns period, your order details will not be recognised.
Alternatively, you can use a returns method of your choice and send to the returns address listed.
Remember to ask for a receipt as proof of shipment.
Returns address:
New Look Returns
New Look DC2
Ore Close
Newcastle Under Lyme
Staffordshire
ST5 9QD
United Kingdom
Please allow 15 working days after your parcel has arrived back to our warehouse for your refund to be processed.
Any refunds of Customs/VAT are not New Look's responsibility and must be claimed directly from whichever organisation that issued the Customs/VAT invoice and which would be able to better assist you if further support is needed.
Should you receive a faulty item or feel as if it is not as described, please contact our Customer Care Team prior to returning items so that we can resolve accordingly.