We hope you love everything you buy from us, but if you want to return or exchange your purchase for any reason, then we’re fine with that too.
1. Take your item(s) and receipt into any New Look store. (Please make sure you have the payment card used for purchase (if applicable). Refunds from store usually show back on your account within 7 days.
There are time limits to return unwanted items:
• You have 28 days for all items (from the date on your receipt).
• You can return sale items purchased in-store within 28 days, but it will be for an exchange only.
For a list of refund exceptions, please read more here.
For online orders, see returns info here.
If you have an item to return after the time limits set out above, your local New Look store may be able to offer an exchange or paper voucher (at the current/last selling price), any refunds of this kind will be at the Store Manager's discretion.
