Returning your online order from the Republic of Ireland to New Look is FREE with wnReturns.
This returns service is for home delivery orders ONLY.
For Click & Collect orders, collected in store orders, please return to store (more info here.)
Over 1100 local Post Office locations for return.
For returns from outside of the ROI, see info here.
1. To return your parcel, package your item(s) back in one bag, making sure to INCLUDE the returns slip inside and simply follow the instructions by clicking here to create your return label (you will need a printer). Please note - You will not be able to create a label for a Click & Collect order).
2. Take your package to your nearest An Post location (search a location near you here), to begin it's journey back to us.
3. Your parcel and refund will usually be processed within 15 working days. Please make sure you keep hold of your returns receipt until your refund has been processed.
4. If you used an email address to create your return you will receive tracking notifications of your order's return journey.
Returns do not need to come back to us in the New Look bag they arrived in, so if your order arrived in multiple bags, as long as all the returned items are in one secure parcel, the label will get everything back to us (Max 20kg).