We no longer include returns notes in our orders, but don't worry! You can still return.
Please make sure that you include the order number inside the package so that we can process your refund by either:
- Returning the item in its original bag or use one of the transparent inner bags in which the item is wrapped, as these both have your order number printed on the labels.
- Writing the order number on a piece of paper and including in the parcel.
Why have we removed the returns notes?
In a commitment to environmental sustainability we are trialling removing the returns note from orders, effective 8th January 2024. The key environmental benefit of this is that by eliminating the returns form portion of the dispatch note and retaining only the address label for the outer packaging, we anticipate saving a remarkable 37.12 tons of CO2 emissions annually. To put this into perspective, offsetting 37.12 tonnes of CO2e would require planting 1,464 trees.
The information that could be found on your dispatch note is available on the emails about your order and on the orders section of your account.
If returning to store (ROI only), you only need your order number (you'll find this on your confirmation email) and payment card, for a refund (please note that orders paid for using PayPal will be refunded to a New Look paper voucher).
For returns from the Republic of Ireland, see more info here.
For returns from outside of the ROI and UK, see info here.