Click & Collect from a New Look store:
With the temporary closure of our stores in ROI, we know that some of our customers will have orders awaiting collection in those stores that cannot be collected as expected. We are really sorry for any inconvenience caused by this, we hope you understand that protecting our staff and customers is our first priority.
If your order is awaiting collection in one of our ROI stores we will automatically extend the collection time to 10 days after the store has re-opened, and update you via email of that date. There's no need to contact us.
Alternatively, you have the following options:
- You can re-order using our delivery options here, and ask us to return and refund your original order.
- Ask us to return and refund.
For all options simply use the contact options at the bottom of this page and one of our friendly Customer Care Team will arrange whichever is best for you. Make sure you have your order number and email address ready.