All your options for Republic of Ireland delivery are shown in the table blow.
The shipping times listed in the table below are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is subject to checks by your local customs authority
Delivery to the Republic of Ireland
Delivery expected within 6 working days
*Free on orders containing full price items totalling 65€ or over.
We are currently unable to offer express shipping into ROI.
|Customs duty charges:|
*Please note no duties, taxes or additional costs are charged for standard delivery on orders under 150€.
For orders totalled 150€ and over you are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.
|*Please note no duties, taxes or additional costs are charged for express delivery.||*Please note no duties, taxes or additional costs are charged for collection to store.|
Yes you can!
All of of our ROI stores are happy to process refunds for any item purchased in any other ROI store, or on the website, as long as it is in the same condition you purchased it, unworn, with it's tags attached and you have your valid proof of purchase. Please ensure you have the original payment card with you too.
Our full return to store info can be seen here.
How do I return an order to a New Look store?
If you change your mind for any reason, we are happy to refund any ordered New Look item(s), in their original condition, at any New Look store (ROI).
1. Take your item(s) and your order number/dispatch note into your nearest New look store.
2. Make sure you have the same payment card you used for purchase for refund. All refunds must be issued to the original method of payment and in the original tender currency, unless you paid with PayPal, in which case refunds will be to a New Look gift voucher.
3. The staff member will scan each item and process the refund for you. You will usually see the refund back on your payment method within 3-5 working days.
4. Home delivery orders only - Returns of Third Party Brand items purchased online (see list here), can ONLY be returned and refunded via the warehouse.
5. If you wish to purchase a replacement for an unsuitable ordered item, i.e a change of size or colour, the store will process this as a new purchase transaction in the till system.
Please note: PayPal or One4All online purchases returned in store, will be refunded to New Look Gift Vouchers. More info here.
See the returns time limits here.
For a list of refund exceptions click here.
Please note: The above exceptions refers to change of mind only and this does not affect the statutory rights you have as a consumer e.g. your right to cancel, or your right to return items which are faulty or not as described, or a general right to return online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
Yes. If you have paid for your online order with PayPal, you can use their 'Returns Shipping scheme' so request reimbursement of up to €15 for your New Look return.
Step 1 - Send your goods back to New Look using a method of your choice (don't forget to ask for a return receipt). More information on how to package your return here.
Step 2 - Log in to your PayPal account, select the order you have returned and complete the "Refund of Returns" application within 30 days of the goods being returned.
Step 3 - You will be asked to upload your return receipt.
Step 4 - Your refund will be credited to your PayPal account within 10 working days.
To learn more or to read the terms and conditions of the PayPal website, see here.
(At the bottom right of the page, click the flag to choose your country).
- You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date when you received/collected your order).
- Items must be unworn and in their original condition.
- Items must be returned with a valid dispatch note (online purchases).
You are unable to return items purchased in store to our warehouse.
- You can return any item within 28 days of purchase, including sale items or items purchased with promotional discounts.
- Sale items purchased in store you can return them within 28 days of purchase, with a valid receipt, for an exchange or refund to a New Look credit note only.
- Items must be unworn and in their original condition.
- Items must be returned with a valid receipt/proof of purchase.
- All refunds will be issued to the original method of payment and in the original tender currency.
For a full list of refund exceptions, click here.
If you return an entire order within 14 days of receipt, you are also entitled to a full refund of your postage costs from the order.
If you have an item to return after the time limits set out above, your local New Look store may be able to offer an exchange or refund to a store credit note (at the current/last selling price), any refunds of this kind will be at the Store Manager's discretion.
Your dispatch note will not have a returns label attached, you can print one after creating your return online.
For returns outside the ROI, see here.
The FASTEST way to get a refund for your item is to return it to your local New Look Store.
Home Delivery orders ONLY (excludes Click & Collect)
For returns outside ROI, see here.
New Look Wexford
18 North Main Street
EIRCODE - Y35 EK29