Online purchases:
- You can return any item within 28 days, items purchased with promotional discounts. (Your 28 days start from the date when you received your order).
- You can return sale items within 14 days.
- Items must be unworn and in their original condition.
- Items must be returned with a valid order number.
For a full list of refund exceptions, click here.
Please note: The above exceptions refers to change of mind only and this does not affect the statutory rights you have as a consumer e.g. your right to cancel (EU customers), or your right to return items which are faulty or not as described, or a general right to return online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.