Refund exceptions:
1. For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics or face coverings. We cannot offer refunds on swimwear/underwear briefs if the original packaging and hygiene seal has been removed. We also cannot offer exchange or refunds on fragrances if the original packaging has been removed. This does not affect your statutory rights.
2. Unfortunately, unless the product is faulty, we are unable to accept returns, or provide a refund for personalised and perishable goods, gift food and products containing alcohol.
3. Exchanges can only be made in store, not via a return to our returns address.
4. Returns of Third Party Brand items purchased online (see list here), can ONLY be returned and refunded via our returns address.
5. We are unable to accept any items that have been returned outside of the 28 day returns period (more here), or that are worn or in an unsellable condition.
6. PayPal purchases returned in store will be refunded to New Look Gift vouchers.
7. Multi-Retail vouchers (i.e. Love2Shop, One4All, Shopping Centre vouchers). Refunds will be applied in the form of New Look gift vouchers
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