If you change your mind and decide to return any items, you can do so within the following time limits:
For purchases after 22nd February 2021:
- 28 days for full-priced items, including those purchased with promotional discounts (from the date on your receipt or from the date when you received any items you bought online).
- Sale items purchased online can be fully refunded by post or in-store by notifying us within 14 days of receiving the goods. Once you have notified us you will have 14 days to return the product to us.
- Sale items purchased in-store are eligible for an exchange or credit note only (within 14 days).
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For both online and in-store purchases made between 15th October 2020 until 22nd February 2021, see the Christmas/Lockdown Return Policy here.
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You can return items from the Republic of Ireland for FREE, see more info on 'how to return' here. |
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For a list of refund exceptions, click here.
Please note: The above exceptions refers to change of mind only and this does not affect the statutory rights you have as a consumer e.g. your right to cancel (EU customers), or your right to return items which are faulty or not as described, or a general right to return online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.
