If you change your mind and want to return something to us, please send it to the below address:
New Look Retailers
Ore Close
Lymedale Business Park
Newcastle-Under-Lyme
ST5 9QD
United Kingdom
All returns are at your own cost. You are free to choose any returns service available in your location. If you pay for your order via by PayPal, you can request returns cost reimbursement from them directly under their 'Return Shipping scheme'. (More info here.)
Please remember to get a proof of postage receipt and hold onto this until your refund has been processed.
Here's some tips on getting your item back to us:
- Package the items in their original parcel bag, or in secure postage wrapping so they don’t get damaged in transit. They’ve got a lot of travelling to do. If returning multiple orders, please use separate bags.
- Don’t forget to complete and include the dispatch note (we sent it with your order). If you no longer have this, please include a copy of your order confirmation email.
Exchanges are not available, if you require a different size/colour, etc, you will need to place a new order for this.
If any of our products have become faulty or you are unhappy with the quality, we'd like to help you resolve the problem as quickly as possible so please contact one of our friendly Customer Care Teams via the options at the bottom of this page.
For returns from the ROI, see here.
