We're really sorry that one of our items is faulty, or is not up to our usual standards.
If you purchased your items online within the last 28 days (14 days for sale items), you can return your item via post. Find out more here.
If you purchased your item more than 28 days ago, please contact our Customer Care team, via the contact options at the bottom of this page, with your order number, email address and images of the item and the fault, so we can look into this further for you.