We're really sorry that one of our items is faulty, or is not up to our usual standards.
For ROI customers only:
The quickest way to get this resolved is to take your item into your local store with your proof of purchase, where a member of the team can look into resolving this for you, you can do this for both online and in-store purchases.
If you can’t get to your local store, but you purchased your items online within the last 28 days (14 days for sale items), you can return your item via post. Find out more here.
For all other customers:
Please contact our Customer Care team, via the contact options at the bottom of this page, with your order number, email address and images of the item and the fault, so we can look into this further for you. Please do not return your faulty item until you have spoken with us.