We hope that you never need to make a complaint but if you do don’t worry, our Customer Care team are here to help get things sorted!
Our friendly advisors are fully trained to deal with all queries so rest assured we'll do our best to resolve in a way that leaves you feeling happy. Get in touch here.
Should we need to conduct a more detailed investigation into your complaint, we will ensure it is passed to the right team.
We try to resolve complaints within 7 days of our first reply but we will always keep you updated throughout so you're fully in the loop.
In the unlikely event that we cannot resolve your complaint, The Consumer Ombudsman is our appointed arbitrator for dispute resolution. You can contact them here.