Don’t worry, your order confirmation email is on its way.
If you’ve paid by credit or debit card
When you checkout online with us, your payment isn’t deducted from your account immediately – although it might show on your account as a transaction. What really happens is that the payment will be ‘on hold’ until we’ve dispatched your order.
If for some reason we can’t send your order, you don’t get charged. Your bank simply releases the ‘on hold’ money back into your account. Depending on your bank, this might take 3-5 working days.
We only ever take the money from your account when your parcel is on its way to you.
If you’ve paid by PayPal
If you’ve paid by PayPal, then PayPal will take your payment immediately. If for any reason we can’t send you the items, then your PayPal account will be automatically refunded.