Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns FREE and simple:
- You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date when you received/collected any items you bought online).
- Items must be unworn and in their original condition.
- Items must be returned with a valid dispatch note.
- All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, click here.
How to return:
All returns outside of the UK and ROI are at your own cost. Refunds will exclude any duties or taxes charged.
You can return items from the Republic of Ireland for free, see more info here.
Returns from outside of the UK and ROI, are sent at your own cost. The details for return are here.
For UK returns options, see here.
Please remember to get a proof of postage receipt and hold onto this until your refund has been processed.
Please note: The above exceptions refers to change of mind only and this does not affect the statutory rights you have as a consumer e.g. your right to cancel (EU customers), or your right to return items which are faulty or not as described, or a general right to return online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.