Returning your online order from the Republic of Ireland to New Look is free with Parcel Motel. Unfortunately, you are not currently able to return an online order to a New Look store in the Republic of Ireland.
1. To return your parcel, package your item(s) back in one bag and simply follow the instructions by clicking here and then take your package to your nearest Parcel Motel location, to begin it's journey back to our warehouse.
2. Your parcel and refund will usually be processed within 10 working days. Please make sure you keep hold of your returns receipt until your refund has been processed.
If there is no Parcel Motel drop off near you, you can return your items to our warehouse via post at your own cost. Our warehouse address can be found here.
For returns from outside of the ROI, see info here.