It’s OK for you to open the packaging and try on items. But there are some rules we need you to follow:
- Take care not to get any marks on the soles of shoes. It’s best not to try them on outside, as this will make the soles dirty and scratched.
- For hygiene reasons we don’t offer refunds on pierced jewellery, swimwear or hair extensions if the hygiene seal has been removed. (However, if they’re not of satisfactory quality or if they’re unfit for purpose then it’s OK to return them after the seal has been broken).
- You can return underwear as long as it hasn’t been worn and all the barcode tags are still on.