On the basis that it is necessary for the performance of a contract with you we use your information for the following purposes:
• To allow us to handle your orders, deliver products and process your payments and refunds
• To let you know about your orders
• To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions)
If you do not provide the information we need for these purposes (which is identified by an asterisk) then we will not be able to process your purchase or competition entry
On the basis that it is in our legitimate interests - specifically to improve the efficiency, effectiveness and profitability of our business - we use your information for the following purposes:
• To update our records and generally maintain your account with us
• To keep a record of when and why you contact us and to keep your contact details up-to-date
• For our statistical or survey purposes – so we can improve our websites and their services to you
• To prevent or detect fraud or abuses of our sites.
• To enable third parties, including social media companies, e-mail and internet service providers, to carry out technical, logistical or other functions on our behalf and to assess and improve the effectiveness of our marketing programs
• Understand your behaviour based on the information available to us and send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you
• So we can personalise your shopping experience on our sites
Where we rely on our legitimate interests to process your data you have the right to object to us doing so and unless we can demonstrate compelling legitimate grounds for processing the data for the relevant purpose we will no longer do so. To object to processing on the grounds of legitimate interest if you have an account you can do so by logging into your account and following the links, or you can e-mail privacy@newlook.com stating the type of processing that you object to.
On the basis that you have consented we use your information for the following purposes:
• To send you e-mails to notify you of products or special offers that may be of interest to you
Where we rely on your consent you have th right to withdraw your consent at any time, for details on how to do this see the section entitled ‘How can I opt out from receiving marketing and newsletters?’
On the basis that it is necessary to comply with a legal obligation on us:
• To keep proper books and records of our transactions
• For the prevention of fraud and/or money laundering
• To keep a record of health and safety incidents which occur in our stores or on our premises
