ORDERING
The shipping times listed in the table below are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is subject to checks by your local customs authority.
We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
Delivery to Italy
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Standard |
Express |
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Delivery expected within Delivery charge: 7€*
*Monday to Friday excluded bank holidays: 06/01, 18/04, 25/04, 02/06, 15/08, 01/11, 08/12, 26/12 *Free on orders containing full price items totalling 65€ or over. |
CURRENTLY UNAVAILABLE |
Please note that you will be responsible for all import duties and taxes on orders delivered outside the UK over €150. We advise you to place several orders of no more than €150 each to avoid customs charges.You are responsible for paying any duties, taxes and additional costs levied on your product(s) at the time of importation and for paying those costs. We recommend you contact your local customs authority, courier or post office (where applicable) to learn more customs restrictions and possible costs before placing an order. By selecting a shipping method, you agree to our Terms and Conditions. |
CURRENTLY UNAVAILABLE |
| Any refunds of Customs/VAT are not New Look's responsibility and must be claimed directly from whichever organisation that issued the Customs/VAT invoice and which would be able to better assist you if further support is needed.
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RETURNS
Should you receive a seemingly faulty or not as described item, please contact our Customer Care Team prior to returning such items and we will resolve the issue as quickly as possible. We cannot guarantee a refund of return costs unless previously agreed.
Please to allow 15 working days after your parcel has arrived back to our warehouse for your refund to be processed.
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Returns Address: New Look Retailers New Look Wexford 18 North Main Street County Wexford Y35 EK29 Ireland |
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How to return:
Return costs are your responsibility. |
