ORDERING
The shipping times listed in the table below are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is subject to checks by your local customs authority.
We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
Our delivery partner Royal Mail is currently experiencing technical issues that might delay delivery of your order. Please check this page for any update.
Delivery to Japan
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Standard |
Express |
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Delivery expected within Delivery charge: 15€*
*Monday to Friday excluding Bank Holidays: 10/01, 11/02, 23/02, 21/03, 296/04, 03/05, 04/05, 05/05, 18/07, 11/08, 19/09, 23/09, 10/10, 03/11, 23/11 *Free on orders containing full price items totalling 65€ or over. |
Delivery expected within Delivery charge: 25€* |
| * Please note you are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order. | * Please note you are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order. |
| Any refunds of Customs/VAT are not New Look's responsibility and must be claimed directly from whichever organisation that issued the Customs/VAT invoice and which would be able to better assist you if further support is needed. |
Any refunds of Customs/VAT are not New Look's responsibility and must be claimed directly from whichever organisation that issued the Customs/VAT invoice and which would be able to better assist you if further support is needed. |
RETURNS
Should you receive a seemingly faulty or not as described item, please contact our Customer Care Team prior to returning such items and we will resolve the issue as quickly as possible. We cannot guarantee a refund of return costs unless previously agreed.
Please to allow 15 working days after your parcel has arrived back to our warehouse for your refund to be processed.
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Returns Address: New Look Returns Ore Close Lymedale Business Park Newcastle Under Lyme Staffordshire ST5 9QD England |
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How to return:
Return costs are your responsibility. |
