We are very sorry for any inconvenience caused but due to unexpected issues with our delivery partner Royal Mailwe have temporarily suspended deliveries to your country and we would please ask for you to keep an eye on our website for further updates.
We appreciate this is a frustrating situation for you, our customer, and we are happy to advise you can still find your favourite New Look items on other websites. For a list of worldwide websites that currently stock New Look items and may deliver to your country, clickhere.
Please note: we are looking at alternative transport means in order to resume deliveries to your country as soon as possible.
The shipping times listed in the table below are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is subject to checks by your local customs authority.
We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
Delivery to Puerto Rico
Delivery expected within
*Monday to Friday excluded bank holidays: 06/01, 17/01, 21/02, 02/03, 22/03, 15/04, 18/04, 30/05, 04/07, 18/07, 25/07, 27/07, 05/09, 10/09, 11/11, 24/11, 26/12
*Free on orders containing full price items totalling 65€ or over.
|* Please note you are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.|
Should you receive a seemingly faulty or not as described item, please contact our Customer Care Team prior to returning such items and we will resolve the issue as quickly as possible. We cannot guarantee a refund of return costs unless previously agreed.
Please to allow 15 working days after your parcel has arrived back to our warehouse for your refund to be processed.
|Returning if you paid with BANK CARD|
New Look Returns
How to return:
Return costs are your responsibility.