Ordering and Returns for Puerto Rico – Help Centre Home

We are very sorry for any inconvenience caused but due to unexpected issues with our delivery partner Royal Mailwe have temporarily suspended deliveries to your country and we would please ask for you to keep an eye on our website for further updates.

We appreciate this is a frustrating situation for you, our customer, and we are happy to advise you can still find your favourite New Look items on other websites. For a list of worldwide websites that currently stock New Look items and may deliver to your country, clickhere.

Please note: we are looking at alternative transport means in order to resume deliveries to your country as soon as possible.

ORDERING

The shipping times listed in the table below are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is subject to checks by your local customs authority.

We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.

Delivery to Puerto Rico
Standard
Delivery expected within 7-9 working days* Delivery charge: 13€* Monday to Friday excluded bank holidays: 06/01, 17/01, 21/02, 02/03, 22/03, 15/04, 18/04, 30/05, 04/07, 18/07, 25/07, 27/07, 05/09, 10/09, 11/11, 24/11, 26/12 Free on orders containing full price items totalling 65€ or over.
* Please note you are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

RETURNS

Should you receive a seemingly faulty or not as described item, please contact our Customer Care Team prior to returning such items and we will resolve the issue as quickly as possible. We cannot guarantee a refund of return costs unless previously agreed.

Please to allow 15 working days after your parcel has arrived back to our warehouse for your refund to be processed.

Returning if you paid with BANK CARD

Returns Address:

New Look Returns
Ore Close
Lymedale Business Park
Newcastle Under Lyme
Staffordshire
ST5 9QD

England

How to return:

Package your items and the delivery slip into the original bag or another suitable bag
If you no longer have the delivery slip, please write your full name, billing address, order number and description / code of the returned items on a sheet of paper to be inserted in the package
Make sure that your returned items are carefully packaged so that they are not damaged in transit
We no longer offer return labels. Please write our address on a label or a sheet of paper to stick on your package
Remember to ask for a receipt as proof of shipment and to use a tracked return method

Return costs are your responsibility.

Delivery to Puerto Rico

13€*

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