ORDERING
The shipping times listed in the table below are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is subject to checks by your local customs authority.
We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
Delivery to Sri Lanka
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Delivery expected within Delivery charge: 20€*
*Monday to Friday excluding Bank Holidays: 14/01, 17/01, 04/02, 16/02, 01/03, 13/04, 14/04, 15/04, 03/05, 16/05, 14/06, 11/08, 07/10, 24/10, 07/11 *Free on orders containing full price items totalling 65€ or over. |
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| * Please note you are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order. |
RETURNS
Should you receive a seemingly faulty or not as described item, please contact our Customer Care Team prior to returning such items and we will resolve the issue as quickly as possible. We cannot guarantee a refund of return costs unless previously agreed.
Please to allow 15 working days after your parcel has arrived back to our warehouse for your refund to be processed.
| Returning if you paid with PAYPAL | Returning if you paid with BANK CARD |
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Returns Address: New Look Returns England
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Returns Address: New Look Returns England |
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How to return:
Return costs are your responsibility, but as you have paid for your order with PayPal, PayPal may reimburse you for your return costs up to 25 euros:
Generally, you can claim a PayPal refund of your return costs if the following conditions are met:
- You have an unsuspended and unrestricted PayPal account - You bought a product online that you paid for in full with your PayPal account - You have activated the Service by going onto PayPal web page - You have returned the concerned item(s) to the New Look - You have submitted your request for reimbursement for the return costs in relation to the item(s) returned within 30 days of the date of return of the item(s) - PayPal has approved your refund request
You potentially could claim up to 12 refunds of a maximum of €25.00 per refund per person between January 1 and December 31 of each calendar year. |
How to return:
Return costs are your responsibility.
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