The shipping times listed in the table below are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is subject to checks by your local customs authority.
We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
Delivery to Turks & Caicos Islands
Delivery expected within
7-9 working days*
*Monday to Friday excluding Bank Holidays: 03/01, 14/03, 15/04, 18/04, 30/05, 03/06, 06/06, 01/08, 01/09, 10/10, 25/11, 26/12
*Free on orders containing full price items totalling 65€ or over.
|* Please note you are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.
|Any refunds of Customs/VAT are not New Look's responsibility and must be claimed directly from whichever organisation that issued the Customs/VAT invoice and which would be able to better assist you if further support is needed.
Should you receive a seemingly faulty or not as described item, please contact our Customer Care Team prior to returning such items and we will resolve the issue as quickly as possible. We cannot guarantee a refund of return costs unless previously agreed.
Please to allow 15 working days after your parcel has arrived back to our warehouse for your refund to be processed.
New Look Returns
Lymedale Business Park
Newcastle Under Lyme
How to return:
- Package your items and the delivery slip into the original bag or another suitable bag
- If you no longer have the delivery slip, please write your full name, billing address, order number and description / code of the returned items on a sheet of paper to be inserted in the package
- Make sure that your returned items are carefully packaged so that they are not damaged in transit
- We no longer offer return labels. Please write our address on a label or a sheet of paper to stick on your package
- Remember to ask for a receipt as proof of shipment and to use a tracked return method
Return costs are your responsibility.