You can cancel up to 14 calendar days from the day after you receive your order.
As well as our refunds policy, you also have a legal right to cancel your online purchase with us for any reason if you are a customer within the European Union. Although it's legally called a "cancellation" right, you will still receive your order and need to return it.
This right excludes items that have been sealed for hygiene reasons, if the seal has been broken or removed, e.g. underwear, swimwear, jewellery for piercings and any personalised goods.
You have the legal right to cancel your order within fourteen days, without giving a reason.
This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/has received the goods.
In order to apply your legal right to cancel you need to contact us with a clear statement (e.g. by post or e-mail) and let us know about your decision to cancel this contract.
In order to comply with the time limit, it is sufficient to post the cancellation notice before the fourteen days end.
You can cancel via the 'Contact us' page here. The best way to do this is to go to the "Email us" box and choose 'I have a question about my order' as the email subject. Complete all the details and please enter “Cancelling Order” in the 'Subject' box. Please give details of why you would like to cancel your order with New Look.
Please return your products to us as explained below:
You can return items from the Republic of Ireland for free, see more info here.
Returns from outside of the UK and ROI, are sent at your own cost. The details for return are here.
Please remember to get a proof of postage receipt and hold onto this until your refund has been processed.
If you cancel your order you will be reimbursed the cost of items cancelled, plus postage if the entire order is cancelled, and you will be responsible for returning the goods to us.