You are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.
You may be contacted by your local Post Office, our courier (Asendia/WnDirect) or your local Customs Office by email inviting you to pay necessary fees in order to release your parcel.
You are also responsible for determining whether there are any restrictions on delivery of our products to your selected destination. Many countries have import restrictions on certain products or materials. The products you order for delivery to worldwide destinations may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination.
Please check specific conditions for your country of delivery here: https://help-row.newlook.com/hc/en-us/articles/360016170091-Delivery-Country-Region
Any refunds of Customs/VAT are not New Look's responsibility and must be claimed directly from whichever organisation that issued the Customs/VAT invoice and which would be able to better assist you if further support is needed.