Help Centre Home Help Center home page

Help Centre

CloseX Back to New Look Help Centre Home

Back to New Look

  1. Help Centre Home
  2. Ordering & Payment

Ordering & Payment

Ordering

  • Customs Fees / VAT
  • Why was an item cancelled from my order?
  • Third party websites that stock New Look items
  • Why can't I order more than 10 of one item?
  • How do I download the New Look App?
  • How to select my delivery and billing country
See all 9 articles

Payment

  • Why has my payment declined?
  • Can I request a VAT receipt for my online order?
  • (ROI Only) Can a ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
  • Which currencies and payment methods can I use?
  • When is the payment processed for my order?
  • How do I know my payment is secure?

Stock

  • Which Brands can I shop at New Look?
  • Why can't I order home/gift items outside of the UK?

Promotions & Discounts

  • How do I use student discount?
  • What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?
  • Why is my promotion code not working?

Need more help?

Available 8am-6:30pm Mon-Fri, 9am-5:30pm Sat-Sun

Chat

.

Tweet

.

Facebook messenger
Contact us

Be Social.

Join the conversation

  • New Look
  • Your account
  • Track my order
  • Store finder