Ordering & Payment
Ordering
- What brands are classed as non New Look Concessions/third party brands?
- How do I register for an account?
- How do I place an order?
- Can I add new products to my existing order?
- Can I change my delivery address?
- Can I add or change my delivery instructions?
Payment
- Can I request a VAT receipt for my online order?
- Can a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
- Which currencies and payment methods can I use?
- My debit/credit transaction is showing but I haven't received my order confirmation
- When does payment come out of my account?
- How do I know my payment is secure?
Stock
Promotions & Discounts
- How do I use a promotional code?
- What is a percentage (or money) off discount (e.g. 20% off)?
- Can I get money off when I spend a certain amount (e.g. £5 off £25 spend)?
- What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?
- What are multi-buy promotions?
- Why is my promotion code not working?