Ordering & Payment
Ordering
- Customs Fees / VAT
- Why was an item cancelled from my order?
- Third party websites that stock New Look items
- Why can't I order more than 10 of one item?
- How do I download the New Look App?
- How to select my delivery and billing country
Payment
- (ROI Only) Do credit notes have an expiry date?
- Why has my payment declined?
- Can I request a VAT receipt for my online order?
- (ROI Only) Can a ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
- Which currencies and payment methods can I use?
- When is the payment processed for my order?