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Ordering & Payment
Ordering & Payment
Ordering
Customs Fees / VAT
How to select my delivery and billing country
How do I place an order?
How do I register for an account?
Can I cancel my order?
Why can't I order more than 10 of one item?
See all 9 articles
Payment
Which currencies and payment methods can I use?
When is the payment processed for my order?
How do I know my payment is secure?
Why has my payment declined?
(EU & ROI customers) Will customs, VAT or import charges apply to my order?
Can I request a VAT receipt for my online order?
Promotions & Discounts
Why is my promotion code not working?
How do I use student discount?
What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?
Stock
Which Brands can I shop at New Look?
Why can't I order home/gift items outside of the UK?