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Ordering & Payment

Ordering

  • (ROI Only) Can I order in store?
  • What brands are classed as non New Look Concessions/third party brands?
  • How do I register for an account?
  • How do I place an order?
  • Can I cancel my order?

Payment

  • Can I request a VAT receipt for my online order?
  • Can a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
  • Which currencies and payment methods can I use?
  • My debit/credit transaction is showing but I haven't received my order confirmation
  • When does payment come out of my account?
  • How do I know my payment is secure?

Stock

  • Which Brands can I shop at New Look?
  • Why can't I order gift items outside of the UK?
  • Do you re-stock items that are sold out?

Promotions & Discounts

  • How do I use student discount?
  • How do I use a promotional code?
  • What is a percentage (or money) off discount (e.g. 20% off)?
  • Can I get money off when I spend a certain amount (e.g. £5 off £25 spend)?
  • What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?
  • What are multi-buy promotions?
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