Ordering & Payment

Ordering

• (ROI Only) Can I order in store?
• How do I register for an account?
• How do I place an order?
• Can I cancel my order?
• (ROI Only) Are your fitting rooms open?

Payment

• (ROI Only) Do credit notes have an expiry date?
• Why has my payment declined?
• Can I request a VAT receipt for my online order?
• (ROI Only) Can a ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
• Which currencies and payment methods can I use?
• When is the payment processed for my order?

See all 7 articles

Stock

• Which Brands can I shop at New Look?
• Why can't I order home/gift items outside of the UK?

Promotions & Discounts

• How do I use student discount?
• What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?
• Why is my promotion code not working?