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  2. Ordering & Payment

Ordering & Payment

Ordering

  • Customs Fees / VAT
  • Why was an item cancelled from my order?
  • Third party websites that stock New Look items
  • Why can't I order more than 10 of one item?
  • How do I download the New Look App?
  • How to select my delivery and billing country
See all 10 articles

Payment

  • (ROI Only) Do credit notes have an expiry date?
  • Why has my payment declined?
  • Can I request a VAT receipt for my online order?
  • (ROI Only) Can a ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
  • Which currencies and payment methods can I use?
  • When is the payment processed for my order?
See all 7 articles

Stock

  • Which Brands can I shop at New Look?
  • Why can't I order home/gift items outside of the UK?

Promotions & Discounts

  • How do I use student discount?
  • What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?
  • Why is my promotion code not working?

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