Ordering & Payment

Ordering

• Customs Fees / VAT
• How to select my delivery and billing country
• How do I place an order?
• How do I register for an account?
• Can I cancel my order?
• Why can't I order more than 10 of one item?

See all 9 articles

Payment

• Which currencies and payment methods can I use?
• When is the payment processed for my order?
• How do I know my payment is secure?
• Why has my payment declined?
• (EU & ROI customers) Will customs, VAT or import charges apply to my order?
• Can I request a VAT receipt for my online order?

Promotions & Discounts

• Why is my promotion code not working?
• How do I use student discount?
• What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?

Stock

• Which Brands can I shop at New Look?
• Why can't I order home/gift items outside of the UK?