Ordering & Payment

Ordering

• How do I register for an account?
• How do I place an order?
• Can I add new products to my existing order?
• Can I change my delivery address?
• Can I add or change my delivery instructions?
• Can I cancel my order?

Payment

• Can I request a VAT receipt for my online order?
• Can a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
• Which currencies and payment methods can I use?
• My debit/credit transaction is showing but I haven't received my order confirmation
• When does payment come out of my account?
• How do I know my payment is secure?

Stock

• Are all items available online and in stores?
• Do you re-stock items that are sold out?

Promotions & Discounts

• How do I use the Family & Friends discount?
• How do I use a promotional code?
• What is a percentage (or money) off discount (e.g. 20% off)?
• Can I get money off when I spend a certain amount (e.g. £5 off £25 spend)?
• What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?
• What are multi-buy promotions?

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