Republic Of Ireland

Customs Fees & VAT

• Customs Fees and VAT (ROI)
• (EU & ROI customers) Will customs, VAT or import charges apply to my order?
• (ROI Only) Can an ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?

New Look Listens

• (ROI only) What is New Look Listens?

Store Collections

• (ROI Only) What are my collection options?
• (ROI Only) What happens if I don't collect my Click & Collect order?
• (ROI Only) How long do I have to collect my order?
• (ROI Only) What do I need to take with me to collect my order?
• (ROI Only) Can someone else pick up my Click & Collect order?
• (ROI Only) How do I select a collection option for my order?

See all 7 articles

Promotions and Discounts

• Hospice UK 15% off give back voucher (ROI only) - T's & C's

Payments

• (ROI Only) Do credit notes have an expiry date?

Returns & Refunds

• (ROI Only) How do I return my parcel in the Republic of Ireland?
• (ROI) Can I return items bought with a New Look voucher?
• (ROI only) How do I return an order to a New Look store?
• (ROI only) How do I return my order with wnReturns?
• (ROI Only) What is your Returns Policy?
• (ROI Only) How do I return an in-store purchase?

See all 11 articles

Ordering

• (ROI Only) What are my delivery options?
• (ROI Only) Can I order in store?
• (ROI Only) Can I change my chosen Click & Collect store after I’ve placed an order?