Republic of Ireland

Delivery and Click & Collect

• (ROI Only) What are my delivery and collection options?
• (ROI Only) What happens if I don't collect my Click & Collect order?
• (ROI Only) How long do I have to collect my order?
• (ROI Only) Can I order in store?
• (ROI Only) Can I change my chosen Click & Collect store after I’ve placed an order?
• (ROI Only) What do I need to take with me to collect my order?

See all 9 articles

Returns & Refunds

• How do I return my order in the Republic of Ireland?
• (ROI Only) What is your returns policy?
• (ROI Only) What is the festive returns policy?
• (ROI only) How do I return an order to a New Look store?
• (ROI Only) How long will my refund take to be processed?
• (ROI Only) How do I return an in-store purchase?

See all 12 articles

Customs Fees & VAT

• (ROI Only) Customs Fees and VAT
• (ROI Only) Can an ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?

Stores

• (ROI only) Why do you charge for paper bags in-store?
• (ROI Only) What is New Look Listens?
• (ROI Only) Do credit notes have an expiry date?
• (ROI Only) How do I participate in New Look's electronic take-back scheme?